Shipping policy

Welcome to Loyal Bridge! We want your shopping experience to be simple and reliable. Below you’ll find our shipping policy, which explains how we handle processing, delivery, and timelines.

Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been placed and another email with tracking information once it has shipped.

Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on your order total, shipping method, and delivery location.

  • Estimated delivery time is 3–7 business days for standard shipping within the United States.

  • Expedited shipping options are available at checkout for faster delivery.

  • Orders are shipped from our international warehouses. Delivery to the USA usually takes 10–20 business days. Other countries may take 15–30 business days.

Shipping Locations

  • We currently ship to addresses within the United States.

  • At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or internationally. (We may expand this in the future!)

Order Tracking

  • Once your order has shipped, you will receive an email with your tracking number.

  • Please allow up to 24 hours for tracking updates to appear.

Delays & Issues

  • While we make every effort to deliver your order on time, shipping delays may occur due to factors outside of our control (e.g., weather, carrier delays, holidays).

  • If your order is delayed or lost in transit, please contact us at Support@theloyalbridge.com and we will work with the carrier to resolve the issue.

Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 7 days of delivery at Support@theloyalbridge.com with your order number and photos of the issue. We’ll make it right as quickly as possible.

Questions?

If you have any questions about shipping, please reach out to us at Support@theloyalbridge.com. Our customer care team is here to help.